University of Minnesota Office of Classroom Management
Office of Undergraduate Education
http://classroom.umn.edu

Classroom Support Hotline

Call center staff provide real-time assistance with all classroom and study space concerns or questions.

Dial

612-625-1086

From any campus phone, just dial (5-1086).

Technology calls will be routed to a team of support professionals who are available 24 hours a day.

The OCM call center staff is available from 7:30 a.m.–4 p.m., Monday–Friday. Messages left on the OCM voicemail after-hours will be monitored by an on-call manager and responded to as necessary. Select Option 3 from the hotline menu to reach the after-hours voicemail box.

We can help with…

Technology

  • Projectors and displays
  • Laptop connection
  • DVD/VHS player
  • Document camera
  • Microphone
  • Wired/wireless network

Facilities

  • Room access/door locks
  • Lighting/electrical
  • Heating/cooling/ventilation
  • Window treatments
  • Furniture
  • Cleanliness

Problem Tracking

OCM staff actively monitors the performance of the classroom technology systems with the Classroom Automated Management System (CAMS). In addition, CAMS allows us to be proactive and knowledgeable about technology issues in the classrooms. After you report an issue, we will send you a follow-up message with details about action taken to resolve the issue.

Non-technology related issues after 4 p.m. or on weekends

  • Facility issues: Please call the Building Systems Automation Center (BSAC) at 612-624-2900 for facility-related assistance.
  • All other issues: Please leave a message at 612-625-1086, option 3; or email classrm@umn.edu. Messages will be monitored and responded to as necessary.